FAQs
Appointment Scheduling and Patient Demographics Verification
How does Revneo’s appointment scheduling system work?
Patients can book appointments online or over the phone all day every day.
Why is patient demographics verification important?
Patients can book appointments online or over the phone all day every day.
Medical Billing (RCM)
What does end-to-end revenue cycle management include?
Our RCM includes charge capture, claim submission, denial management, payment posting, patient billing and reporting all under one roof.
How does Revneo assure billing accuracy?
We use certified coders and billing experts along with quality control checks to ensure claims are accurate, compliant and timely.
Dedicated Team and Support
Will we get a dedicated billing team?
Yes, every client gets a dedicated team including billers, coders and account managers available around the clock.
How can we contact your team after hours?
Our interaction channels (email, portal, phone) are tracked all day every day for support or urgent requests.
Revneo MSO Core Services
What services does Revneo offer as an MSO?
We offer medical billing, digital marketing, HR, IT management, financial services, compliance, DME supply chain management, admin support and workspace solutions.
Can I select only the services I want?
Yes, we deliver customized plans based on your practice size and aims.
Contracts Management and Fee Schedule Negotiation
Can you support us negotiate improved rates with payers?
Absolutely We examine your current contracts, compare industry baseline and negotiate competitive fee schedules with insurers.
How do you track payer performance?
We use contract matrices, reimbursement audits and denial trend reports to track payer reliability.
Primary and Secondary Insurance Billing
What’s the difference between primary and secondary insurance billing?
Primary insurance pays first. If there is a balance left, secondary insurance is billed to cover the rest. We handle both seamlessly to assure full reimbursement.
Do you coordinate benefits for patients with multiple insurances?
Yes, we verify management of benefits (COB) and assure correct order of billing.
Rejections, Denials and Appeals Management
How do you handle denied or rejected claims?
Our team reviews the denial reason, corrects the claim and resubmits it with a strong appeal from time to time within 24 to 48 hours.
What’s your success rate with appeals?
We have helped practices recover up to 80% of previously denied claims through strategic appeals and documentation.
Patient Balance Collection
When do you collect patient balances?
We suggest collecting at the point of service but we also support post visit billing and digital payment alternatives.
What payment methods do you accept?
We support online payments, credit or debit cards, mobile wallets and cash to make it easy for patients to pay.
Patient Ledger and Insurance Audit
What is a patient ledger audit?
It’s a detailed review of patient accounts to verify payments, charges, write offs and balances are correctly recorded.
Why do I need an insurance audit?
Insurance audits help identify insufficient payments, delayed claims or contract breaks, assuring your practice receives every dollar it’s due.
Accounts Receivable Reconciliation
What is A/R reconciliation?
It’s the process of comparing what was billed to what was actually paid by patients and payers. We identify and fix discrepancies to recover lost revenue.
How often should A/R reconciliation be done?
Preferably, it should be done monthly or quarterly. Our team offers continuous reconciliation for high volume practices.
Events
Does Revneo host training webinars?
Yes, we host regular virtual workshops on medical billing, compliance, payer trends and RCM strategies.
Can I partner with Revneo for a co hosted event?
Absolutely We collaborate with clinics, vendors and consultants. Email ( ) or partnership opportunities.
Our Team
What kind of professionals are on the Revneo team?
Our team includes certified coders, billers, credentialing professionals, compliance officers, IT professionals and client success managers.
Will we have a single point of contact?
Yes. Every client is assigned a dedicated account manager to assure seamless communication and specific service.
Interested in Partnering with Revneo?
At Revneo, we’re always looking to collaborate with innovative leaders in healthcare technology, operations and marketing. Let’s connect and explore how our partnership can create powerful synergies and mutual success.
